Right of cancellation
Cancellation policy & cancellation form
A right of cancellation is due to consumers according to the following terms, where a consumer is any natural person who enters into a legal transaction for purposes which cannot predominantly be attributed either to his commercial or independent professional activity.
A. Cancellation policy Right of cancellation
You have the right to cancel this Agreement within fourteen days without giving reasons.
The cancellation period is fourteen days from the day upon which you or a third party nominated by you, who is not the carrier, took possession of the last delivery.
In order to exercise your right of cancellation, you must inform us (RollArt GmbH, Westerburger Weg 43, 26197 Huntlosen, Germany, Tel.: +49 (0) 4487.6649523, email: firstname.lastname@example.org) by means of an unambiguous declaration (e.g. a letter or email) of your decision to cancel this Agreement. You may use the attached cancellation form template, although this is not mandatory.
To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your right of cancellation before the cancellation deadline.
Consequences of cancellation
If you cancel this agreement, we must refund all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery than the most reasonable standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification that you are cancelling this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; on no account will you be charged fees due to this repayment. We can refuse the refund until we have received the goods again or you have provided evidence that you have sent back the goods, whichever is earlier.
You must send back or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you informed us that you were cancelling this Agreement. The deadline is satisfied if you send the goods before expiry of the fourteen day period. You shall bear the direct costs of re-sending the goods.
You only need to pay for any diminished value of the goods if such loss in value is due to handling of the goods which was not necessary for checking the quality, characteristics and function of the goods.
Exclusion or premature expiry of the right of cancellation
The right of cancellation shall expire prematurely in the case of agreements for delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, if the seal was removed after delivery.
- 1) Please refrain from damaging or contaminating the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. Please use protective outer packaging where necessary. If you no longer have the original packaging, please select suitable packaging that will provide sufficient protection to prevent damage in transit.
- 2) Please do not send the goods back to us freight collect.
- 3) Please bear in mind that the aforementioned figures 1-2 are not a condition for effective exercise of the right of cancellation.
B. Cancellation form
If you wish to cancel the Agreement, please fill in this form and return it to us.
Westerburger Weg 43
I/we (*) hereby cancel the Agreement that I/we (*) concluded for the purchase of the following goods (*)
Ordered on (*) ____________ / Received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only in the case of communication on paper)
(*) Delete as applicable